From Ceylon With Love

At our store we are committed to providing you with a seamless shopping experience. Below you will find our comprehensive shipping policy, detailing how we handle and process orders to ensure your books arrive promptly and in perfect condition.

Shipping Destinations

We ship our books to the following regions:

• Domestic: United States 
• International: Canada

If your country is not listed, please contact our customer support to see if we can make special arrangements.

Processing Time

• Standard Orders: Orders are typically processed within 1-2 business days.
• Custom Orders/Pre-orders: May take longer to process. Specific processing times will be indicated through chat.

Shipping Methods & Delivery Times

We offer various shipping methods to meet your needs. Delivery times are estimates and commence from the date of shipping, rather than the date of order.

• Standard Shipping:
  • Domestic: 2-5 business days
  • International: 7-14 business days
• Express Shipping:
  • Domestic: 1-2 business days
  • International: 3-7 business days

Please note: Delivery times may vary due to factors beyond our control, such as customs delays or postal service disruptions.

Shipping Costs

Shipping costs are calculated based on the weight of your order and the delivery destination. The final shipping cost will be displayed at checkout.

• Cost
  • Domestic:
    1-2 Books 8.18 $
    3-5 Books 15.19 $
    6-14 Books 20.69 $
  • International:
    • Weight / Canada / Rest of World
      • 1/2 lb / $9.99 / $12.99
      • 1 lb / $12.99 / $16.99
      • 2 lb /$16.99 / $20.99
      • 3 lb / $20.99 / $27.99
      • 4 lb / $27.99 / $36.99

Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track the status of your shipment through our carrier’s website.

Duties and Taxes

International orders may be subject to import duties and taxes. These charges are the responsibility of the recipient. Please check with your country’s customs office to determine what these additional costs will be prior to completing your purchase.

Packaging

We take great care in packaging your books to ensure they arrive in excellent condition. Books are packaged with protective materials to prevent damage during transit.

Address Changes

Please ensure your shipping address is correct before completing your order. If you need to make changes to your shipping address, please contact us immediately. We cannot change the address once the order has been processed and shipped.

Undeliverable Packages

If a package is returned to us as undeliverable, we will contact you to arrange for reshipment. Additional shipping charges may apply.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately. We will work with the carrier to resolve the issue and, if necessary, send a replacement.

Contact Us

If you have any questions or need assistance with your order, please contact our customer support team at:

• Email: fromceylonwithlove@gmail.com
• Phone: +1 3022527673
• Live Chat: Available on Facebook 

Thank you for choosing “From Ceylon With Love”. We appreciate your business and strive to make your shopping experience as enjoyable as possible.